Persistency in UK Long-Term Insurance: Customer Satisfaction and Service Quality


The main trust of this paper is to explore the inter-company variations in persistency experience for a sample of 99 U.K. life insurers, using data collected and published by the U.K. financial services regulator. Our first objective is to ascertain whether the undoubted differences in persistency among U.K. long-term insurers are random in nature (as… (More)


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