Performance management in British health care: will it deliver?

  title={Performance management in British health care: will it deliver?},
  author={Peter A. C. Smith},
  journal={Health affairs},
  volume={21 3},
In its latest attempt to improve performance, the British National Health Service (NHS) has turned to the business models of performance management. A range of managerial instruments has been deployed, signaling national priorities to local managers and seeking to offer the information, incentives, and capacity they need to respond appropriately. The arrangements are intellectually coherent and offer the prospect of major improvements in the quality of British health care. However… CONTINUE READING

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