Performance-based public management reforms: experience and emerging lessons from service delivery improvement in Indonesia

@article{Brinkerhoff2013PerformancebasedPM,
  title={Performance-based public management reforms: experience and emerging lessons from service delivery improvement in Indonesia},
  author={Derick W. Brinkerhoff and Anna Wetterberg},
  journal={International Review of Administrative Sciences},
  year={2013},
  volume={79},
  pages={433 - 457}
}
From both a practical and a theoretical perspective, improved public sector performance has preoccupied policymakers, managers, and analysts around the world. There is broad enthusiasm for performance-based initiatives to remedy service delivery failures, but conceptual boundaries are often vague, and empirical evidence for their effectiveness is mixed. This article reviews current thinking regarding service delivery improvement, and assesses several pathways to improved performance. We examine… 

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