Performance-Based Quality Contracts for the Bus Sector : Delivering Social and Commercial Value for Money

@inproceedings{Hensher2002PerformanceBasedQC,
  title={Performance-Based Quality Contracts for the Bus Sector : Delivering Social and Commercial Value for Money},
  author={David A. Hensher},
  year={2002}
}
Reform of the bus sector has been occurring in many countries. One matter central to these reform initiatives is the establishment of a value for money (VM) regime to ensure that operators deliver to the market the best possible service levels consistent with stakeholder needs, and especially with the objectives of government. A key underlying feature of VM… CONTINUE READING