Perceptions of health care providers' communication: relationships between patient-centered communication and satisfaction.

@article{Wanzer2004PerceptionsOH,
  title={Perceptions of health care providers' communication: relationships between patient-centered communication and satisfaction.},
  author={Melissa Bekelja Wanzer and Melanie Booth-Butterfield and Kelly Gruber},
  journal={Health communication},
  year={2004},
  volume={16 3},
  pages={363-83}
}
Specific communication practices of multiple professionals in health care settings can impact patient outcomes. This study, conducted at a large Children's Hospital, sought to determine the extent to which patient-centered communication (PCC) affected satisfaction with communication and with care itself. Parents of child patients (N = 195) reported on the communication practices of physicians, nurses, and hospital staff members during their most recent stay in the hospital. Surveys were… CONTINUE READING

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