Perceptions of adults with hearing impairment regarding the promotion of trust in hearing healthcare service delivery.

Abstract

OBJECTIVE This paper describes how trust is promoted in adults with hearing impairment within the context of hearing healthcare (HHC) service delivery. DESIGN Data were analysed from a previously published descriptive qualitative study that explored perspectives of adults with hearing impairment on hearing help-seeking and rehabilitation. STUDY SAMPLE Interview transcripts from 29 adults from four countries with different levels of hearing impairment and different experience with the HHC system were analysed thematically. RESULTS Patients enter into the HHC system with service expectations resulting in a preconceived level of trust that can vary from low to high. Relational competence, technical competence, commercialized approach, and clinical environment (relevant to both the clinician and the clinic) influence a patient's resulting level of trust. CONCLUSIONS Trust is evolving rather than static in HHC: Both clinicians and clinics can promote trust. The characteristics of HHC that engender trust are: practicing good communication, supporting shared decision making, displaying technical competence, offering comprehensive hearing rehabilitation, promoting self-management, avoiding a focus on hearing-aid sales, and offering a professional clinic setting.

DOI: 10.3109/14992027.2014.939776

Cite this paper

@article{Preminger2015PerceptionsOA, title={Perceptions of adults with hearing impairment regarding the promotion of trust in hearing healthcare service delivery.}, author={Jill E Preminger and Maria Oxenb\oll and Margaret B Barnett and Lisbeth Dons Jensen and Ariane Laplante-L{\'e}vesque}, journal={International journal of audiology}, year={2015}, volume={54 1}, pages={20-8} }