Perceived system performance: a test of an extended technology acceptance model

Abstract

In this study, we introduce the notion of perceived system performance (PSP) to extend the technology acceptance model (TAM). We found that PSP explained 46% of the variation in ease of use, a 50% improvement over our current understanding of ease of use while using only one predictor. We also found that, when PSP is absent, TAM was validated as usual… (More)
DOI: 10.1145/1161345.1161354

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