Perceived service quality among outpatients visiting hospitals and clinics and their willingness to re-utilize the same medical institutions.

@article{Jung2009PerceivedSQ,
  title={Perceived service quality among outpatients visiting hospitals and clinics and their willingness to re-utilize the same medical institutions.},
  author={Minsoo Jung and Keon Hyung Lee and Mankyu Choi},
  journal={Journal of preventive medicine and public health = Yebang Uihakhoe chi},
  year={2009},
  volume={42 3},
  pages={151-9}
}
OBJECTIVES This study was to determine how the perception and the satisfaction of outpatients who utilized clinics and hospitals are structurally related with their willingness to utilize the same institution in the future. METHODS Three hundred and ten responses (via convenient sampling) were collected from 5 hospitals and 20 clinics located in Seoul listed in the "Korea National Hospital Directory 2005". Service quality was utilized as the satisfaction measurement tool. For analysis, we… CONTINUE READING

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