People Skills: Developing Soft Skills - A Change Management Perspective

@article{Levasseur2013PeopleSD,
  title={People Skills: Developing Soft Skills - A Change Management Perspective},
  author={Robert E. Levasseur},
  journal={Interfaces},
  year={2013},
  volume={43},
  pages={566-571}
}
This is another in a series of articles about some of the most effective models, methods, and processes of organization development OD, also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine the success or failure of efforts to implement otherwise flawless technical solutions. This article… 

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