Patterns and profiles of response to incivility in the workplace.

@article{Cortina2009PatternsAP,
  title={Patterns and profiles of response to incivility in the workplace.},
  author={Lilia M. Cortina and Vicki J. Magley},
  journal={Journal of occupational health psychology},
  year={2009},
  volume={14 3},
  pages={
          272-288
        }
}
The authors draw on stress and coping theory to understand patterns of individual response to workplace incivility. According to data from 3 employee samples, incivility tended to trigger mildly negative appraisals, which could theoretically differentiate incivility from other categories of antisocial work behavior. Employees experiencing frequent and varied incivility from powerful instigators generally appraised their uncivil encounters more negatively. They responded to this stressor using a… 

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