Patients evaluations of their health care: the expression of negative evaluation and the role of adaptive strategies.

@article{Staniszewska2004PatientsEO,
  title={Patients evaluations of their health care: the expression of negative evaluation and the role of adaptive strategies.},
  author={Sophie H Staniszewska and Lorna Henderson},
  journal={Patient education and counseling},
  year={2004},
  volume={55 2},
  pages={185-92}
}
Patient experiences surveys have become common within healthcare and represent an important form of participation, with patients having the potential ability to influence the quality of care. However, there is still a relatively limited understanding of how patients evaluate the quality of their care. We present the findings of a qualitative study, which explored the way in which patients express their evaluations, in an attempt to move the debate forward. The results indicate that patient… CONTINUE READING

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