Patients as customers: Applying service industry lessons to health care.

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@article{Powers2013PatientsAC, title={Patients as customers: Applying service industry lessons to health care.}, author={Brian Powers and Amol S. Navathe and Khin-Kyemon Aung and Sachin H Jain}, journal={Healthcare}, year={2013}, volume={1 3-4}, pages={59-60} }