Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care.


OBJECTIVE To determine what aspects of healthcare provision are most likely to influence satisfaction with care and willingness to recommend hospital services to others and, secondly, to explore the extent to which satisfaction is a meaningful indicator of patient experience of healthcare services. DESIGN Postal survey of a sample of patients who… (More)


7 Figures and Tables

Slides referencing similar topics