Patients’ perceived value of pharmacy quality measures: a mixed-methods study

  title={Patients’ perceived value of pharmacy quality measures: a mixed-methods study},
  author={Olayinka O. Shiyanbola and Jane R. Mort},
  journal={BMJ Open},
OBJECTIVE To describe patients' perceived value and use of quality measures in evaluating and choosing community pharmacies. [] Key MethodDESIGN Focus group methodology was combined with a survey tool. During the focus groups, participants assessed the value of the Pharmacy Quality Alliance's quality measures in evaluating and choosing a pharmacy.

The structural and process aspects of pharmacy quality: older adults’ perceptions

In describing pharmacy quality, older adults mostly refer to the ‘process’ aspects of quality, and Pharmacists should publicize their pharmacies’ ‘ process’ features in quality reporting systems.

Patient perceptions of a pharmacy star rating model.

Using the Consumer Experience with Pharmacy Services Survey as a quality metric for ambulatory care pharmacies: older adults' perspectives

Older adults thought the CEPSS was important in choosing the best pharmacies and avoiding the worst pharmacies, and the perceived influence of theCEPSS in switching pharmacies varied depending on the older adult's personal experience or trust of other consumers' experience.

Determining patient preferences of community pharmacy attributes: A systematic review.

How does perceived cost and value influence pharmacy patronage? A scoping review

Purpose To date, community pharmacy research has largely focused on the impact of service quality elements on patronage behavior. Investigation into the influence of cost and value is limited. The

Older adults' understanding of hypothetical community pharmacy quality report cards.

How does the public conceptualise the quality of care and its measurement in community pharmacies in the UK: a qualitative interview study

The public conceptualises quality of community pharmacy services as multidimensional and value relational aspects of care provided by personnel in this setting, while the development and application of quality indicators may drive improvement, it seems unlikely to influence the public’s use of individual pharmacies.

Jugglers and tightrope walkers: The challenge of delivering quality community pharmacy services

This is the first exploration of service providers’ attitudes and beliefs of quality and quality improvement in the community pharmacy setting in the UK and the results are being used to develop and evaluate future quality improvement initiatives in this sector.

Optimising the changing role of the community pharmacist: a randomised trial of the impact of audit and feedback

Comparative pharmacy performance feedback increased the provision of asthma pharmacists’ services but did not improve the performance on medication-use measures.



Advancing the use of community pharmacy quality measures: a qualitative study.

It is suggested that consumers require simplification of PQA quality measures and supportive resources to interpret the measures, and consumers may favor certain quality measures based on their perception of the role of the pharmacist.

Exploring consumer understanding and preferences for pharmacy quality information

Individuals who have a chronic illness and regularly use community pharmacies are interested in pharmacy quality measures, however, specific quality measures were not understood by some participants.

Choice of and overall satisfaction with pharmacies among a community-dwelling elderly population.

  • K. T. Xu
  • Medicine, Political Science
    Medical care
  • 2002
Elderly consumers who used a single community pharmacy and who used multiple pharmacies with a primary mail order pharmacy were the most satisfied with their pharmacy services, while consumers may be diverted from this choice because of price concerns and insurance diversification.

Development and testing of performance measures for pharmacy services.

The measures for high-risk drugs in the elderly and medication adherence appear to have the greatest potential for use as performance measures in that they show room for improvement and variation among pharmacies.

Do employees use report cards to assess health care provider systems?

Investigating consumers' use of report cards that provide information on service quality and satisfaction at the provider group level shows that health care consumers are using satisfaction and service-quality information provided by their employers.

Physician performance information and consumer choice: a survey of subjects with the freedom to choose between doctors

Providing physician specific performance reports to the public may be viewed favourably by consumers of health care and have a significant impact on physician selection and hence quality improvement.

Public Reporting in Health Care: How Do Consumers Use Quality-of-Care Information?: A Systematic Review

The weight consumers give to quality-of-care information in the process of choice is reviewed, the effect of presentation formats is summarized, and the impact of quality information on consumers’ choice behavior is examined.

What Type of Quality Information do Consumers Want in a Health Care Report Card?

The findings show that consumers have a high interest in quality information and there is a stated preference for quality indicators that reveal how well the plans perform on preventive care and on consumer satisfaction.

Attitudes to the public release of comparative information on the quality of general practice care: qualitative study

Analysis of attitudes of service users, general practitioners, and clinical governance leads based in primary care trusts to the public dissemination of comparative reports on quality of care in general practice found general support for the principle of publishing comparative information, but all three stakeholder groups expressed concerns about the practical implications.

Understanding the quality challenge for health consumers: the Kaiser/AHCPR Survey.

  • S. RobinsonM. Brodie
  • Medicine, Political Science
    The Joint Commission journal on quality improvement
  • 1997