Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service

@inproceedings{Gao2012PatientsRO,
  title={Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service},
  author={Guodong Gao and Jeffrey J Segal and Corinna Schaefer and Felix Greaves and Utz J. Pape and Henry Lee and Dianna Smith and Ara Darzi and Azeem Majeed and Christopher J. Millett},
  booktitle={Journal of medical Internet research},
  year={2012}
}
BACKGROUND Patients are increasingly rating their family physicians on the Internet in the same way as they might rate a hotel on TripAdvisor or a seller on eBay, despite physicians' concerns about this process. OBJECTIVE This study aims to examine the usage of NHS Choices, a government website that encourages patients to rate the quality of family practices in England, and associations between web-based patient ratings and conventional measures of patient experience and clinical quality in… CONTINUE READING
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