Patients' evaluations of the quality of care: influencing factors and the importance of engagement.

@article{Staniszewska2005PatientsEO,
  title={Patients' evaluations of the quality of care: influencing factors and the importance of engagement.},
  author={Sophie H Staniszewska and Lorna Henderson},
  journal={Journal of advanced nursing},
  year={2005},
  volume={49 5},
  pages={530-7}
}
AIMS This paper reports a study exploring the process of patient evaluation and identifying the factors which influence this. BACKGROUND Patient experiences of health care have become a central focus for researchers, policymakers, clinicians and patient groups in many countries. While surveys of patient experiences have become increasingly common internationally, concerns about the validity of concepts such as satisfaction have cast doubt on the utility of their findings. These concerns… CONTINUE READING

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