Patients' complaints about medical practice.

@article{Daniel1999PatientsCA,
  title={Patients' complaints about medical practice.},
  author={Ann Daniel and Richard Burn and S Horarik},
  journal={The Medical journal of Australia},
  year={1999},
  volume={170 12},
  pages={598-602}
}
OBJECTIVES To survey complainants' experience and the outcome of lodging a complaint about medical treatment. DESIGN AND SETTING Random sample survey. A 32-item questionnaire was sent to 500 complainants by the New South Wales Health Care Complaints Commission (HCCC), and responses were returned reply-paid to the university. PARTICIPANTS 290 people with complaints finalised by the HCCC between February 1996 and August 1997. OUTCOME MEASURES Profile of complainants and doctor involved… CONTINUE READING

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