Patient tracking. Telling tales.

  • Tim R. New
  • Published 2003 in The Health service journal


A trust piloted a tracking exercise to gather data on patient experiences of emergency care. It was vital to select and train a team of nurses to manage the observing, recording and scoring. The exercise prompted rapid and dramatic improvements in clinical governance, ward processes and medical protocols.

Cite this paper

@article{New2003PatientTT, title={Patient tracking. Telling tales.}, author={Tim R. New}, journal={The Health service journal}, year={2003}, volume={113 5867}, pages={24-7} }