Patient surveys. There for the asking.

@article{McIver1998PatientST,
  title={Patient surveys. There for the asking.},
  author={Shirley McIver and Philip Meredith},
  journal={The Health service journal},
  year={1998},
  volume={108 5592},
  pages={26-7}
}
The government's proposal to survey 100,000 patients a year in order to improve services faces considerable organisational problems. We estimate it will cost 200,000 pounds a year. The simple opinion poll approach should be avoided in favour of a detailed questionnaire. A rolling programme of surveys in specific service areas might be more meaningful than a comprehensive annual survey. The aims of capturing patients' views and comparing performance across the country could prove incompatible. 

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