Patient surveys--a key to organizational change?

  title={Patient surveys--a key to organizational change?},
  author={Erik Riiskjaer and Jette Ammentorp and J\orn Flohr Nielsen and P E Kofoed},
  journal={Patient education and counseling},
  volume={78 3},
OBJECTIVE The objective was to investigate whether semi-customized patient satisfaction surveys are seen as useful by hospital management, and to explore their possible effects on quality improvement over time at a low organizational level. METHODS Data were collected from three sources: (1) patient surveys administered in eight public hospitals with a total of 2200 beds in a Danish county; (2) questionnaires completed by the hospital and clinical department managers; and (3) data from the… CONTINUE READING

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