Patient satisfaction with pharmaceutical care delivery in community pharmacies

@inproceedings{Kassam2012PatientSW,
  title={Patient satisfaction with pharmaceutical care delivery in community pharmacies},
  author={Rosemin Kassam and J. B. Collins and Jonathan Berkowitz},
  booktitle={Patient preference and adherence},
  year={2012}
}
BACKGROUND The purpose of this study was to validate previously published satisfaction scales in larger and more diversified patient populations; to expand the number of community pharmacies represented; to test the robustness of satisfaction measures across a broader demographic spectrum and a variety of health conditions; to confirm the three-factor scale structure; to test the relationships between satisfaction and consultation practices involving pharmacists and pharmacy students; and to… CONTINUE READING
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