Patient satisfaction questionnaire and quality achievement in hospital care: the case of a Greek public university hospital.

@article{Matis2009PatientSQ,
  title={Patient satisfaction questionnaire and quality achievement in hospital care: the case of a Greek public university hospital.},
  author={Georgios K. Matis and Theodosios Birbilis and Olga I. Chrysou},
  journal={Health services management research},
  year={2009},
  volume={22 4},
  pages={191-6}
}
The scope of this research has been to investigate the satisfaction of Greek patients hospitalized in a tertiary care university public hospital in Alexandroupolis, Greece, in order to improve medical, nursing and organizational/administrative services. It is a cross-sectional study involving 200 patients hospitalized for at least 24 h. We administered a satisfaction questionnaire previously approved by the Greek Health Ministry. Four aspects of satisfaction were employed (medical, hotel… CONTINUE READING
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