Patient satisfaction in Bangkok: the impact of hospital ownership and patient payment status.

@article{Tangcharoensathien1999PatientSI,
  title={Patient satisfaction in Bangkok: the impact of hospital ownership and patient payment status.},
  author={Viroj Tangcharoensathien and Sharon Wraith Bennett and S Khongswatt and A Supacutikul and Anne C. Mills},
  journal={International journal for quality in health care : journal of the International Society for Quality in Health Care},
  year={1999},
  volume={11 4},
  pages={309-17}
}
INTRODUCTION Patient satisfaction with care received is an important dimension of evaluation that is examined only rarely in developing countries. Evidence about how satisfaction differs according to type of provider or patient payment status is extremely limited. OBJECTIVE To (i) compare patient perceptions of quality of inpatient and outpatient care in hospitals of different ownership and (ii) explore how patient payment status affected patient perception of quality. METHODS Inpatient and… CONTINUE READING