Patient satisfaction data as a quality indicator: a tale of two emergency departments.

@article{Boudreaux2003PatientSD,
  title={Patient satisfaction data as a quality indicator: a tale of two emergency departments.},
  author={Edwin D. Boudreaux and Cris V Mandry and Karen H. Wood},
  journal={Academic emergency medicine : official journal of the Society for Academic Emergency Medicine},
  year={2003},
  volume={10 3},
  pages={261-8}
}
OBJECTIVE Patient satisfaction is a commonly measured indicator of quality emergency care. However, the existing empirical literature on emergency department (ED) patient satisfaction provides little guidance on how to analyze, interpret, and use data obtained in the clinical setting. Using two EDs as examples, the authors describe practical strategies designed to identify priority areas for potential improvement. METHODS The authors used a cross-sectional, observational design. All patients… CONTINUE READING

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