Patient satisfaction and the elderly.

  title={Patient satisfaction and the elderly.},
  author={Dr. Justine E. Owens and Chris Batchelor},
  journal={Social science & medicine},
  volume={42 11},
There is considerable current interest in patient satisfaction surveys; among other things they are often used to measure quality in health care. However, there are many unresolved issues concerning them, including how they might best be conducted. Some have challenged their raison d'-etre, arguing that they rely on unproven assumptions -1; Williams, Soc. Sci. Med. 38, 509, 1994]. In this paper we examine some of these assumptions in the light of a recent study of elderly patients' experience… CONTINUE READING