Patient satisfaction: a review of issues and concepts.

@article{Sitzia1997PatientSA,
  title={Patient satisfaction: a review of issues and concepts.},
  author={John Sitzia and Nell Wood},
  journal={Social science & medicine},
  year={1997},
  volume={45 12},
  pages={
          1829-43
        }
}
This review presents issues arising from an analysis of over 100 papers published in the field of patient satisfaction. The published output appearing in the medical and nursing literature which incorporated the term "patient satisfaction" rose to a peak of over 1000 papers annually in 1994, reflecting changes in service management especially in the U.K. and U.S.A. over the past decade. An introductory section discusses the setting and measurement of patient satisfaction within this wider… CONTINUE READING
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