Patient safety culture: finding meaning in patient experiences.

Abstract

PURPOSE The purpose of this paper is to determine what patient and family stories can tell us about patient safety culture within health care organizations and how patients experience patient safety culture. DESIGN/METHODOLOGY/APPROACH A total of 11 patient and family stories of adverse event experiences were examined in September 2013 using publicly… (More)
DOI: 10.1108/IJHCQA-03-2014-0029

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