Corpus ID: 18436022

Patient-physician web messaging. The impact on message volume and satisfaction.

@article{Liederman2005PatientphysicianWM,
  title={Patient-physician web messaging. The impact on message volume and satisfaction.},
  author={Eric M. Liederman and J. Lee and Victor H Baquero and Paul G Seites},
  journal={Journal of general internal medicine},
  year={2005},
  volume={20 1},
  pages={
          52-7
        }
}
BACKGROUND Patients want electronic access to providers. Providers fear being overwhelmed by unreimbursed messages. OBJECTIVE Measure the effects of patient-physician web messaging on primary care practices. DESIGN/SETTING Retrospective analysis of 6 case and 9 control internal medicine (IM) and family practice (FP) physicians' message volume, and a survey of 5,971 patients' web messaging with 267 providers and staff in 16 community primary care clinics in the Sacramento, CA region… Expand
74 Citations

Paper Mentions

Interventional Clinical Trial
This project, "Web-based Smoking Cessation Intervention: transition from inpatient to outpatient," addresses smoking among hospitalized patients, whose rates are higher than among… Expand
ConditionsCigarette Smoking, Cognitively and Physically Able to Participate, English Speaking and Reading, (+1 more)
InterventionBehavioral
An Internet-Based Patient-Provider Communication System: Randomized Controlled Trial
  • 170
  • Highly Influenced
  • PDF
The impact of patient-physician Web messaging on provider productivity.
  • 59
The impact of patient-physician web messaging on healthcare service provision
  • 64
  • PDF
Physician Response Time When Communicating With Patients Over the Internet
  • 13
  • PDF
Internet Use and E-mail Communications Between Patients and Providers: A Survey of Rheumatology Outpatients
  • 12
An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging
  • 18
  • PDF
Does Electronic Physician-to-Patient Communication Improve the Quality of Care in an Ambulatory Setting?
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 31 REFERENCES
Research Paper: Web Messaging: A New Tool for Patient-Physician Communication
  • 139
  • PDF
Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care.
  • 165
E-mail communications in family practice: what do patients expect?
  • 71
Effect of a triage-based e-mail system on clinic resource use and patient and physician satisfaction in primary care
  • 100
A survey of patient-provider e-mail communication: what do patients think?
  • 105
Utilization of electronic communication (E-mail) with patients at university and college health centers.
  • L. Neinstein
  • Medicine
  • The Journal of adolescent health : official publication of the Society for Adolescent Medicine
  • 2000
  • 37
Parent and physician attitudes regarding electronic communication in pediatric practices.
  • 124
...
1
2
3
4
...