Patient-centered medical home demonstration: a prospective, quasi-experimental, before and after evaluation.


BACKGROUND A patient-centered medical home (PCMH) demonstration was undertaken at 1 healthcare system, with the goals of improving patient experience, lessening staff burnout, improving quality, and reducing downstream costs. Five design principles guided development of the PCMH changes to staffing, scheduling, point-of-care, outreach, and management… (More)