Patient attitude towards waiting in an outpatient clinic and its applications.

@article{Huang1994PatientAT,
  title={Patient attitude towards waiting in an outpatient clinic and its applications.},
  author={X. M.Henry Huang},
  journal={Health services management research},
  year={1994},
  volume={7 1},
  pages={
          2-8
        }
}
Patient waiting time in outpatient clinics is often the major reason for patients' complaints about their experiences of visiting outpatient clinics. Therefore, patient satisfaction with waiting time plays a crucial role in the process of health quality assurance or quality management. This paper reports the results of a survey on patient attitude towards waiting in an outpatient surgery clinic. Generally patients appear reasonably satisfied if they wait no more than 37 minutes when arriving on… CONTINUE READING
BETA
Tweets
This paper has been referenced on Twitter 1 time. VIEW TWEETS

Topics from this paper.

Citations

Publications citing this paper.
SHOWING 1-10 OF 44 CITATIONS

Similar Papers

Loading similar papers…