Patient and staff perceptions of caring: review and replication.

@article{Essen1991PatientAS,
  title={Patient and staff perceptions of caring: review and replication.},
  author={Louise von Essen and P. O. Sj{\"o}den},
  journal={Journal of advanced nursing},
  year={1991},
  volume={16 11},
  pages={1363-74}
}
The present study identified patient (n = 86) and nursing staff (n = 73) perceptions of most and least important caring behaviours. Using a Swedish version of the CARE-Q instrument or a free rating scale, patients ranked items concerned with giving honest and clear information and competent clinical expertise as most important. The nursing staff ranked expressive/affective behaviours as most important. There were significant differences between the two groups in the ranking of 14-30 out of 50… CONTINUE READING