Pathology of Organizations Currently Implementing ITIL in Developing Countries

  title={Pathology of Organizations Currently Implementing ITIL in Developing Countries},
  author={Samira Ghayekhloo and Mohammadbashir Sedighi and Ramin Nassiri and Gholamreza Latif Shabgahi and H. Khodadadi Tirkolaei},
  journal={2009 Second International Conference on Computer and Electrical Engineering},
IT service management has become both more sophisticated and more critical to the business. we are now in an era in which an IT failure or error can interrupt critical business processes, severely damages a corporation 's image, affects the bottom line, and even impacts a company 's stock valuation. As far as organizations become more reliant on technology, the need for reliable, well managed services continues to increase. With this increased demand on IT performance, IT needs a well-defined… CONTINUE READING

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