Passengers’ Perception of and Behavioral Adaptation to Unreliability in Public Transportation

@article{Carrel2013PassengersPO,
  title={Passengers’ Perception of and Behavioral Adaptation to Unreliability in Public Transportation},
  author={Andre Carrel and A. Halvorsen and J. Walker},
  journal={Transportation Research Record},
  year={2013},
  volume={2351},
  pages={153 - 162}
}
Reliability is regularly cited by users of public transportation as one of the most important qualities of service. However, it is not yet well understood how transit riders are affected by unreliability, particularly in the long term. To gain a better understanding of the importance of reliability, a survey focusing on users of San Francisco's public transportation system in California was developed to investigate the link between people's past experiences of unreliability and the adaptation… Expand
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