Participatory usability: supporting proactive users

  title={Participatory usability: supporting proactive users},
  author={David M. Nichols and Dana McKay and Michael Twidale},
After software has been released the opportunities for users to influence development can often be limited. In this paper we review the research on post-deployment usability and make explicit its connections to open source software development. We describe issues involved in the design of end-user reporting tools with reference to the Safari web browser and a digital library prototype. 
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