Participation and exclusion in third party complaints

@inproceedings{Heinemann2009ParticipationAE,
  title={Participation and exclusion in third party complaints},
  author={Trine Heinemann},
  year={2009}
}
This paper focuses on the relationship between third party complaints (i.e. complaints that target someone other than the recipient) and social exclusion. I demonstrate how participants, by engaging in complaining about someone who is physically present, exclude that person from participating in the interaction and from defending herself against the accusations entailed in the complaint. Focusing on video-recorded data from Danish home help visits, I show how the institutional roles of the… CONTINUE READING

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