Paradigms in service research
@inproceedings{Carey2011ParadigmsIS, title={Paradigms in service research}, author={W. P. Carey}, year={2011} }
Purpose – Recent discussions of the service-dominant logic (S-D logic) and the creation of a multidisciplinary service science highlight the need for a paradigmatic discussion that provides directions for ongoing service research. This article aims to examine different epistemological foundations and proposes a framework to describe and better understand the development and future of service research. Design/methodology/approach – Using the proposed framework, an assessment of 60 selected award… CONTINUE READING
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