Corpus ID: 54190573

PERFORMANCE MEASUREMENT : A STAKEHOLDER APPROACH 1

@inproceedings{Lukviarman2016PERFORMANCEM,
  title={PERFORMANCE MEASUREMENT : A STAKEHOLDER APPROACH 1},
  author={Niki Lukviarman},
  year={2016}
}
It is important that companies maintain their contractual relationships with their stakeholder groups. Therefore, a company’s strategy needs to accommodate these relationships and, consequently, there is a need for appropriate performance measurement to determine how well the company serves its stakeholders. Based on a literature review, this paper seeks to observe current performance measurement models from the view of stakeholder theory. Although broader performance measurement models have… 

Figures from this paper

References

SHOWING 1-10 OF 43 REFERENCES
A Stakeholder Approach to Strategic Performance Measurement
Traditional accounting-based performance measurement systems are unsuited to current organizations in which the relationships with employees, customers, suppliers, and other stakeholders have
Does Stakeholder Orientation Matter? The Relationship Between Stakeholder Management Models and Firm Financial Performance
Little empirical work has been done on the effect of stakeholder management on corporate performance. In this study, we contributed to stakeholder theory development by (1) deriving two distinct
The performance measurement manifesto.
  • R. Eccles
  • Business, Medicine
    Harvard business review
  • 1991
TLDR
Industry and trade associations, consulting firms, and public accounting firms that already have well-developed methods for assessing market share and other performance metrics can add to the revolution's momentum--as well as profit from the business opportunities it presents.
Appropriateness of the Stakeholder Approach to Measuring Manufacturing Performance
Just when we thought we had understood the "performance" construct, we are inundated with "Internet" firms with unique business models and surprisingly high market capitalizations. Such changes have
Strategies for assessing and managing organizational stakeholders
Executive Overview To cope with the environmental turbulence and uncertainty facing many U.S. industries, business executives must effectively manage their stakeholders. Stakeholders include those
Performance measurement and the use of league tables: some experimental evidence of dysfunctional consequences
Abstract The practice of organisations adopting performance measurement systems that utilise a range of key performance indicators linked to various aspects of corporate strategy has become
Measuring strategic performance
This paper demonstrates the inadequacy of traditional measures, that are based on a firm's profitability, for evaluating its strategic performance. Two other measures, one that attempts to assess the
Performance measurement at Nordic companies
During the past decade there have been considerable changes in methods of management control. To a considerable degree, these changes are due to growing globalization and stiffening competition. In
The balanced scorecard--measures that drive performance.
TLDR
A "balanced scorecard" is developed, a new performance measurement system that gives top managers a fast but comprehensive view of the business and complements those financial measures with three sets of operational measures having to do with customer satisfaction, internal processes, and the organization's ability to learn and improve.
Performance measurement in service businesses revisited
Points out that the topic of performance measurement (PM) has received a lot of attention in recent years, with many competing PM models vying for management attention, and recently much of the
...
1
2
3
4
5
...