PERFORMANCE INDICATORS: THE LIBRARIAN′S CHALLENGE

@inproceedings{Day1990PERFORMANCEIT,
  title={PERFORMANCE INDICATORS: THE LIBRARIAN′S CHALLENGE},
  author={Abby Day},
  year={1990}
}
Performance indicators are described as political tools in use, being largely subjective. Clear objectives, matching the benefits sought by various groups, will allow measurement of the right kind of outputs – not inputs which usually relate to cost‐effectiveness, not benefits.