• Engineering
  • Published 2012

PENGELOMPOKAN INDUSTRI JASA DAN JENIS-JENISSERVICE FAILURE YANG DIKELUHKAN PELANGGANSECARA ONLINE PADA INDUSTRI JASA DI INDONESIA

@inproceedings{Dyani2012PENGELOMPOKANIJ,
  title={PENGELOMPOKAN INDUSTRI JASA DAN JENIS-JENISSERVICE FAILURE YANG DIKELUHKAN PELANGGANSECARA ONLINE PADA INDUSTRI JASA DI INDONESIA},
  author={Pusphitasari Dyani and Alfansi Lizar},
  year={2012}
}
The research was conducted on the service industry‟s consumer in Indonesia. Each of the 22 service industry groups having 6 service failure typology. The purpose of this study was to determine industry group that most have service failures, difference typologies of service failures that dominate in each of the services industry, and the typology of service failures that consumers most complained of the entire service industry. This study used primer data which got from online media… CONTINUE READING