Overview of Knowledge Management


an organization in a systematic and organized manner in order to achieve efficiencies, ensure competitive advantage, and spur innovation. This chapter discusses the fundamentals of knowledge management, its definitions, components, processes, and relevance for higher education, in general, and institutional research, in particular. In the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. " Knowledge management is a fast-moving field created by the collision of several others, including human resources, organizational development, change management , information technology, brand and reputation management, performance measurement, and evaluation " (Bukowitz and Williams, 1999). Although a fairly young field, knowledge management has gained tremendous popularity very quickly in the business world. Journals dedicated to this topic include Knowledge Management Magazine, Knowledge Management Review, and Knowledge Management World Magazine. There are conferences either exclusively dedicated to this field, such as KM World or the Knowledge Management Conferences organized by the American Productivity and Quality Center, or prominently featuring knowledge management both in terms of presentations and vendors, such the annual conferences held by Gartner Research Group and EDUCAUSE. Consulting groups—both well established with a large client base and small, regionally based—have rushed to advertise knowledge management as one of their areas of expertise. Knowledge management presents a significant business opportunity. According to industry expert Ovum (cited in VNU Business Media, 2001), the worldwide knowledge management market will be worth $12.3 billion by the year 2004. More specifically, Ovum forecasts that the worldwide market for knowledge management–related software will increase from $515 million in 1999 to $3.5 billion by 2004. Knowledge management–related services are expected to grow from $2.6 billion in 1999 to $8.8 billion by

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@inproceedings{Serban2003OverviewOK, title={Overview of Knowledge Management}, author={Andreea M. Serban and Jing Luan}, year={2003} }