Overall outpatient satisfaction and its components: perceived changes at the Huntington VA Medical Center over five years.

@article{Chandra2006OverallOS,
  title={Overall outpatient satisfaction and its components: perceived changes at the Huntington VA Medical Center over five years.},
  author={Ashish Chandra and John B. Finlay and David P. Paul},
  journal={Hospital topics},
  year={2006},
  volume={84 4},
  pages={
          33-6
        }
}
The number of veterans obtaining healthcare services at Huntington Veteran's Administration Medical Center (HVAMC) had significantly increased over the five-year span from fiscal year 2000 through fiscal year 2004. The authors' purpose in this study was to determine changes in outpatient satisfaction levels at HVAMC over that five-year period. The authors assessed the following specific measures of patient satisfaction: courtesy, access, patient preferences, coordination of care, education and… CONTINUE READING