Over the Shoulder Learning: Supporting Brief Informal Learning

  title={Over the Shoulder Learning: Supporting Brief Informal Learning},
  author={Michael Twidale},
  journal={Computer Supported Cooperative Work (CSCW)},
  • M. Twidale
  • Published 1 December 2005
  • Computer Science
  • Computer Supported Cooperative Work (CSCW)
The paper reviews work on informal technical help giving between colleagues. It concentrates on the process of how colleagues help each other to use a computer application to achieve a specific work task, contrasting this with the focus of much prior work on surrounding issues like the choice of whom to ask, information re-use and the larger work context of encouragement or otherwise of such learning. By an analysis of the literature and a study of office activity, some strengths and weaknesses… 

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