Outpatient clinic scheduling - a simulation approach

  title={Outpatient clinic scheduling - a simulation approach},
  author={Ming Guo and Michael Wagner and Constance E. West},
  journal={Proceedings of the 2004 Winter Simulation Conference, 2004.},
  pages={1981-1987 vol.2}
The process by which outpatients are scheduled for a doctor's visit is a crucial determinant of the overall efficiency of the patient flow. The problem at hand consists of determining prioritization (triage) rules so that adequate patient care is guaranteed, resources (provider schedules) are utilized efficiently and a service guarantee can be ensured. We present a simulation framework for the evaluation and optimization of scheduling rules. We outline the basic ingredients of our model… CONTINUE READING