Organizing Service Operations in Manufacturing

@inproceedings{Turunen2012OrganizingSO,
  title={Organizing Service Operations in Manufacturing},
  author={Taija Turunen},
  year={2012}
}
Aalto University, P.O. Box 11000, FI-00076 Aalto www.aalto.fi Author Taija Tuulia Turunen Name of the doctoral dissertation Organizing Service Operations in Manufacturing Publisher School of Science Unit Department of Industrial Engineering and Management Series Aalto University publication series DOCTORAL DISSERTATIONS 4/2013 Field of research Service Operations Management Manuscript submitted 11 September 2012 Date of the defence 7 February 2013 Permission to publish granted (date) 17 October… CONTINUE READING

From This Paper

Topics from this paper.

Citations

Publications citing this paper.
Showing 1-3 of 3 extracted citations

References

Publications referenced by this paper.
Showing 1-10 of 144 references

The impact of service

H. Gebauer, B. Edvardsson, M. Bjurko
2010
View 20 Excerpts
Highly Influenced

The emergence of service operations management as an academic discipline

J. Heineke, M. M. Davis
Journal of Operations Management • 2007
View 5 Excerpts
Highly Influenced

Case study research: design and methods

R. K. Yin
2009
View 4 Excerpts
Highly Influenced

Success factors for achieving high service revenues in manufacturing companies

H. Gebauer, T. Friedli, E. Fleisch
Benchmarking: An International Journal • 2006
View 7 Excerpts
Highly Influenced

Forming Successful Business-to-Business Services in Goods-Dominant Firms

W. A. Neu, S. W. Brown
Journal of Service Research 8, • 2005
View 6 Excerpts
Highly Influenced

Managing the transition from products to services

Rogelio Oliva, Robert Kallenberg
2003
View 14 Excerpts
Highly Influenced

The Role of Soft Factors in Implementing a Service-Oriented Strategy in Industrial Marketing Companies

C. Homburg, M. Fassnacht, C. Guenther
Journal of Business-to-Business Marketing • 2003
View 4 Excerpts
Highly Influenced

Go Downstream: The New Profit Imperative in Manufacturing

R. Wise, P. Baumgartner
Harvard Business Review • 1999
View 6 Excerpts
Highly Influenced

Similar Papers

Loading similar papers…