Organizational citizenship behavior in work groups: a group norms approach.

@article{Ehrhart2004OrganizationalCB,
  title={Organizational citizenship behavior in work groups: a group norms approach.},
  author={Mark. G. Ehrhart and Stefanie E. Naumann},
  journal={The Journal of applied psychology},
  year={2004},
  volume={89 6},
  pages={960-74}
}
Although the relationship between unit-level organizational citizenship behavior (OCB) and unit outcomes has been well established in recent years, the conceptual development of OCB at the unit level of analysis has not been adequately addressed. In an effort to fill this conceptual gap and to spur future research, the authors apply the literature on group norms to the concept of OCB. The resulting framework suggests a cyclical relationship between individual- and group-level processes and… CONTINUE READING

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