Organizational Culture as a Source of High Reliability

@article{Weick1987OrganizationalCA,
  title={Organizational Culture as a Source of High Reliability},
  author={Karl E. Weick},
  journal={California Management Review},
  year={1987},
  volume={29},
  pages={112 - 127}
}
  • K. Weick
  • Published 1 January 1987
  • Engineering
  • California Management Review
Organizations in which reliable performance is a more pressing issue than efficient performance often must learn to cope with incomprehensible technologies by means other than trial and error, since the cost of failure is too high. Discovery and consistent application of substitutes for trial and error—such as imagination, simulation, vicarious experience, and stories—contribute to heightened reliability. Organizational culture is integral to the creation of effective substitutes. Using… 
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