Organisational sources of safety and danger: sociological contributions to the study of adverse events.

@article{West2000OrganisationalSO,
  title={Organisational sources of safety and danger: sociological contributions to the study of adverse events.},
  author={E. J. W. West},
  journal={Quality in health care : QHC},
  year={2000},
  volume={9 2},
  pages={120-6}
}
Organisational sociology has long accepted that mistakes of all kinds are a common, even normal, part of work. Medical work may be particularly prone to error because of its complexity and technological sophistication. The results can be tragic for individuals and families. This paper describes four intrinsic characteristics of organisations that are relevant to the level of risk and danger in healthcare settings--namely, the division of labour and "structural secrecy" in complex organisations… CONTINUE READING

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