Organisational Resilience in the South African services sector

@article{Ncemane2012OrganisationalRI,
  title={Organisational Resilience in the South African services sector},
  author={Sandisiwe N. Ncemane and Richard V. Weeks},
  journal={2012 Proceedings of PICMET '12: Technology Management for Emerging Technologies},
  year={2012},
  pages={3206-3214}
}
This research article analyses the concept of “Organisational Resilience” (OR), with a specific focus on how this is understood in the South African services sector. The research constitutes both a literature study and a narrative inquiry. The latter entails interviews conducted with thirty-two South African business leaders, involved in the services sector. The institutions concerned range from financial and technical institutions to commercial enterprises. The objective of the research is to… CONTINUE READING

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