Organisational Factors Impacting on Patient Satisfaction: An Examination of Service Climate, Effort, and Performance.

@inproceedings{Greenslade2008OrganisationalFI,
  title={Organisational Factors Impacting on Patient Satisfaction: An Examination of Service Climate, Effort, and Performance.},
  author={Jaimi H Greenslade},
  year={2008}
}