Optimal Resource Assignment in Workflows for Maximizing Cooperation

@inproceedings{Kumar2013OptimalRA,
  title={Optimal Resource Assignment in Workflows for Maximizing Cooperation},
  author={Akhil Kumar and Remco M. Dijkman and Minseok Song},
  booktitle={BPM},
  year={2013}
}
A workflow is a team process since many actors work on various tasks to complete an instance. Resource management in such workflows deals with assignment of tasks to workers or actors. In team formation, it is necessary to ensure that members of a team are compatible with each other. When a workflow instance of, say, an insurance claim (or a surgery) process is performed, the handoffs between successive tasks are often soft as opposed to hard, and actors who perform successive tasks in this… CONTINUE READING
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